This ensures a secure and private delivery service and protects your confidentiality. If our Erotic Relaxation Zone are a stocked product, they will be packaged and dispatched inside 1 working day. If we have run out of stock of the product you ordered, we will usually dispatch whichever of our 'Erotic Relaxation Zone'you wanted in about 12 days, but 9 times of of 10 far quicker. If anything occurs that prevents shipment of any one of our 'Erotic Relaxation Zone' you will be notified by email the very moment we possibly can.
In short, if you take delivery of any one of our Erotic Relaxation Zone and decide you don't want the particular item, we allow you to send it back to us it within 10 days and get a refund.
Given the nature of adult toys, we are sure that you will have sympathy with the fact that we must impose a few conditions. Health rules means that the returned erotic toy must be in its original packaging and, obviously, unused, you will also need to cover the cost of the return carriage (we will happily cover the charge for the original shipping to you).
If your 'Erotic Relaxation Zone' is not as it should be, then contact us by e-mail at return@sensual-sex-toys.co.uk and we will refund the cost of the product or replace the product whichever you prefer.
Exchange on a faulty erotic toy will be with the same product, or one of the same cost if we are out of stock of the first choice product (at your choice), and as the goods were faulty, you will be reimbursed all the extra shipment costs.
None of the above is intended to change your legal options as a consumer under UK law. Our policy is in addition to any legal rights you possess under English law.
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