This guarantees a totally discreet transaction and guarantees your privacy. If our Love Zone are a stock item, they will be packed and sent in 1 working day. If the sex toy you purchased is unavailable, we will generally despatch whichever of our 'Love Zone' you ordered in approximately 12 days, in most cases this is much quicker. If anything occurs that prevents shipment of any of our 'Love Zone' you will be advised by email immediately we are aware.
In basic terms, if you get your choice of our Love Zone and have changed your mind about buying the particular item, we are happy for you to send it back it within 10 days and we will offer a full refund.
Because the products are intended for intimate use, we are sure that you will appreciate that we must apply some terms and conditions. Health and safety rules means that the returned adult toy must be unused and still in the sealed, original packaging, you will also need to cover the charges for the return shipment (we'll absorb the charge for the first shipping to you).
In the improbable event that one of our 'Love Zone' arrives and is not working or faulty, then please contact us on return@sensual-sex-toys.co.uk and we will replace the goods or refund the cost of the item.
Exchange on a faulty erotic toy will be with the exact same item, or one of the same cost if there is no stock of the original item (if you agree, of course), and as the item was faulty, we will cover all the additional postage and packaging costs.
None of the above is intended to modify your legal rights as viewed by English law. Our replacement policy is in addition to any legal rights you possess under UK law.
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