This guarantees a secure and private delivery and protects your anonymity. If our Erotic Games are a stock item, they will be packaged and despatched within one working day. If the item you bought is unavailable, we will normally send which ever of our 'Erotic Games' you ordered in approximately 12 days, but generally well within this. Should there be some kind of despatch problem with any one of our 'Erotic Games' we will notify you by email as soon as we notice the problem.
Put simply, if you take delivery of one of our Erotic Games and decide you have changed your mind and no longer want the item, we allow you to send it back to us it within 10 days and we will give you your money back.
Because of the intimate nature of sex toys, we are confident that you will agree that there has to be a few terms and conditions. Health and hygiene regulations mean that the returned erotic toy must be in its original packing and, obviously, unused, you will also need to pay the return carriage charges (we will happily cover the costs of the original shipping to you).
In the event that one of our 'Erotic Games' doesn't work as it should, then send us an e-mail at return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the item at your preference.
Exchange of a rejected sex toy will be with the exact same product, or one of a similar value if there is no stock of the first choice product (to suit you, of course), and as the product was not as it should be, we will pay all the additional shipping charges.
Nothing mentioned above is intended to reduce your rights as a consumer under English law. Our returns policy is over and above any legal rights that apply under UK law.
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