This ensures a totally discreet transaction and further guarantees your confidentiality. If our O My are in stock, they will be packaged and sent in one working day. If we have no stock of the sex toy you ordered, we will normally send whichever of our 'O My'you chose in no longer than 12 days, but 9 times of of 10 far quicker. In the unlikely event that there is any sort of delivery problem with any of our 'O My' we will inform you by email the very moment we are able.
Put simply, if you receive any of our O My and after seeing it, decide you don't want the product, we allow you to send it back it within 10 days and we will refund the cost of the product.
Given the nature of adult toys, we are sure that you will recognize that we must apply a few terms and conditions. Hygiene guidelines means that the returned adult toy must be in its original packing and, obviously, unused, you will need to cover the return shipment costs (we'll absorb the cost of the original shipping to you).
In the unlikely event that one of our 'O My' arrives and is not as it should be, then email us at return@sensual-sex-toys.co.uk and we will refund the cost of the goods or replace the goods whichever you prefer.
Exchange of a returned adult toy will be with an identical product, or a similar value item if the first is now out stock, and as the item was faulty, you will be reimbursed all the additional shipping charges.
None of the above is meant to modify your rights as applicable under UK law. Our returns policy is in addition to any legal rights you possess under English law.
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