This guarantees a secure and private delivery service and ensures your confidentiality. If your Silent Vibrators are ex-stock, they will be packed and despatched within one working day. If we have run out of stock of the sex toy you bought, we will generally despatch whichever of our 'Silent Vibrators' you ordered in approx. 12 days, but 9 times of of 10 well within this. If anything occurs that prevents dispatch of any of our 'Silent Vibrators' you will be notified by email the very moment we notice the problem.
In brief, if you receive any of our Silent Vibrators and have changed your mind about buying the item, you can return it within 10 days and we will issue a full refund.
Given the nature of adult toys, we are sure that you will agree that there needs to be some conditions. Health guidelines means the returned sex toy must be unopened and and unused, you will also need to pay the cost of the return shipment (we'll absorb the cost of the original shipping to you).
In the unlikely event that one of our 'Silent Vibrators' has a manufacturers fault, then send us an e-mail at return@sensual-sex-toys.co.uk and we will refund your money or replace the goods at your discretion.
Replacement of a faulty sex toy will be with the same, or a similar item if the first is out of stock, and as we were at fault, we will pay for all the extra carriage charges.
Nothing mentioned above is intended to affect your legal rights as applicable under English law. Our returns policy is in addition to any rights you have under UK law.
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