This ensures a totally discreet delivery service and maintains your confidentiality. If our Touche Toys are a stocked item, they will be packed and dispatched within 24 hours. If the item you requested is out of stock, we will usually dispatch which ever of our 'Touche Toys'you purchased in approx. 12 days, but most of the time far quicker than that. If something happens to prevent despatch of any of our 'Touche Toys' we will notify you by email immediately we notice the problem.
Put simply, if you receive any of our Touche Toys and no longer want the product, we will let you send it back it within 10 days and get your money back.
Because of the nature of the products, we are confident you will appreciate that we must impose a few conditions. Health guidelines means that the returned erotic toy must be in its original packing and, obviously, unused, you will also need to pay the cost of the return shipping (we'll absorb the cost of the original shipping to you).
In the event that one of our 'Touche Toys' is faulty, then please contact us at return@sensual-sex-toys.co.uk and we will replace the item or refund your payment.
Exchange on a faulty adult toy will be with the same product, or a similar product if the original is now out stock, and as the item was faulty, we will pay for all the additional postage and packaging charges.
Nothing mentioned above is intended to affect your legal options as applicable under UK law. Our returns and replacement policy is over and above any rights you have under UK law.
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