This guarantees a secure and private service and further guarantees your confidentiality. If your Butt Plugs are a stocked product, they will be sent inside one working day. If the sex toy you purchased is not in stock, we would expect to dispatch whichever of our 'Butt Plugs' you ordered in approx. 12 days, but generally this is much quicker. In the unlikely event that there is any kind of delay with any one of our 'Butt Plugs' we will notify you as soon as we spot the problem.
In brief, if you receive one of our Butt Plugs and decide you don't want the particular item, we allow you to return it to us it within 10 days and we will give you your money back.
Given the nature of adult toys, we are sure you will have sympathy with the fact that there are some conditions. Health and safety rules means we must insist that the returned erotic toy must be unused and still in the sealed, original sealed packaging, you will also need to pay the return carriage charges (we will happily cover the charge for the first shipping to you).
If your 'Butt Plugs' arrives and is not working or faulty, then please contact us at return@sensual-sex-toys.co.uk and we shall refund your money or replace the products at your discretion.
Replacement of a returned sex toy will be with the exact same product, or one of the same cost if we are out of stock of the first choice product (if you agree, of course), and as the goods were faulty, you will be reimbursed all the additional shipment charges.
None of the above seeks to modify your legal options as applicable under English law. Our policy is in addition to any rights that apply under English law.
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