This ensures a fully discreet delivery service and protects your confidentiality. If your Kama Sutra are available from stock, they will be packaged and dispatched within 24 hours. If the item you ordered is not in stock, we would expect to ship whichever of our 'Kama Sutra' you ordered in around 12 days, but 9 times of of 10 much sooner than that. If something happens that interferes with despatch of any one of our 'Kama Sutra' you will be notified by email the very minute we are aware.
In a nutshell, if you get any one of our Kama Sutra and no longer want the particular item, we allow you to return it within 10 days and get your money back.
Given the nature of adult toys, we are sure you will agree that we must impose some terms and conditions. Health and hygiene regulations means the returned adult toy must be still in its sealed packing and unused, you will need to cover the charges for the return shipping (we will happily cover the costs of the original shipping to you).
If your 'Kama Sutra' has a manufacturers fault, then email us at return@sensual-sex-toys.co.uk and we shall refund the cost of the goods or replace the products whichever you prefer.
Exchange on a faulty adult toy will be with the same product, or a similar value product if your first choice is out of stock, and as the product was not as it should be, we will pay all the extra postage costs.
None of the above seeks to change your legal options under English law. Our policy is over and above any legal rights that apply under UK law.
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