This guarantees a fully discreet delivery service and guarantees your privacy. If your Heavy Metal are in stock, they will be packed and shipped within 1 working day. If for some reason we are out of stock, we will normally expedite which ever of our 'Heavy Metal'you wanted in approx. 12 days, but generally much sooner than that. In the event that there is some kind of despatch problem with any of our 'Heavy Metal' we will inform you by email the very moment we possibly can.
Put simply, if you get your choice of our Heavy Metal and decide you don't want the particular item, we are happy for you to return it within 10 days and get your money back.
Given the unique 'intimate' nature of our products, we are sure you will recognize that there needs to be some conditions. Health and hygiene rules means the returned adult toy must be in its original sealed packing and, obviously, unused, and you will need to pay the return postage costs (we'll absorb the costs of the original shipping to you).
In the event that one of our 'Heavy Metal' doesn't work as it should, then please contact us at return@sensual-sex-toys.co.uk and we shall replace or refund, at your preference.
Exchange on a faulty sex toy will be with an identical item, or one of the same cost if there is no stock of the first item (at your choice), and as the product was faulty, we will pay for all the extra delivery costs.
Nothing mentioned above is intended to modify your legal options as viewed by English law. Our policy is over and above any rights you possess under UK law.
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