This enables a secure and private service and ensures your secrecy. If our Massage Vibrators are a stocked item, they will be packaged and despatched in 24 hours. If we have run out of stock of the item you purchased, we would expect to ship which ever of our 'Massage Vibrators'you wanted in no longer than 12 days, but generally much sooner. If there is some sort of delay with any one of our 'Massage Vibrators' we will inform you by email immediately we spot the problem.
In basic terms, if you get your choice of our Massage Vibrators and have changed your mind about buying the item, we are happy for you to send it back to us it within 10 days and we will refund the cost of the product.
As our adult toys are intended to be used in a intimate manner, we are confident that you will recognize that there needs to be a few terms and conditions. Health and hygiene rules mean that the returned adult toy must be in its original packaging and, obviously, unused, and you will need to pay the cost of the return shipping (we will happily cover the costs of the original shipping to you).
In the event that one of our 'Massage Vibrators' doesn't work as it should, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will refund the cost of the goods or replace the item whichever you prefer.
Exchange of a rejected erotic toy will be with the same product, or a similar value item if the first is out of stock, and as we were at fault, we will accept all the additional delivery charges.
None of the above is meant to modify your rights as a consumer under UK law. Our replacement policy is over and above any legal rights you possess under UK law.
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