This guarantees a secure and private service and maintains your secrecy. If your Lovemoiselle are a stocked product, they will be packed and sent within 1 working day. If we have run out of stock of the sex toy you requested, we will generally send which ever of our 'Lovemoiselle'you wanted in approximately 12 days, but realistically this is much quicker. If something occurs that interferes with delivery of any of our 'Lovemoiselle' we will send you an e-mail to let you know as soon as we are aware.
In simple terms, if you receive any one of our Lovemoiselle and feel you don't actually want the item, you can return it within 10 days and we will issue a refund.
Because of the nature of the products, we are confident you will agree that there are some terms and conditions. Health and hygiene guidelines means we must insist that the returned adult toy must be unused and still in the sealed, original manufacturers packaging, you will also need to pay the charges for the return shipping (you will not be charged for the charge for the original shipment to you).
If your 'Lovemoiselle' doesn't work as it should, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will refund the cost of the product or replace the item whichever you prefer.
Exchange of a rejected adult toy will be with an identical item, or a similar value product if your first choice is out of stock, and as the product was faulty, we will accept all the extra postage charges.
None of the above seeks to modify your legal options as applicable under UK law. Our returns policy is over and above any rights you have under English law.
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