This guarantees a secure and private service and ensures your privacy. If the Plug and Play - Large is a stocked product, it will be packed and despatched within 24 hours. If we have run out of stock of the sex toy you purchased, we will generally forward your 'Plug and Play - Large' in no longer than 12 days, but generally much sooner. If a problem occurs that prevents shipping of your 'Plug and Play - Large' we will send you an e-mail to let you know immediately we spot the problem.
In basic terms, if you take delivery of the Plug and Play - Large and have changed your mind about buying the sex toy in question, we are happy for you to send it back it within 10 days and we will give you your money back.
Because of the intimate nature of sex toys, we are sure you will agree that we must impose some terms and conditions. Health guidelines mean that the 'Plug and Play - Large' must be in its original packing and, obviously, unused, you will need to pay for the charges for the return carriage (we'll absorb the charges for the first carriage to you).
In the unlikely event that your 'Plug and Play - Large' turns out to be faulty, then email us at return@sensual-sex-toys.co.uk and we shall refund the cost of the goods or replace the goods at your discretion.
Replacement of a returned 'Plug and Play - Large' will be with the exact same item, or one of the same value if we are out of stock of the first item (if you agree, of course), and as the product was faulty, we will accept all the additional postage and packaging costs.
None of the above is intended to reduce your rights under English law. Our replacement policy is in addition to any legal rights you possess under English law.
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