This ensures a fully discreet delivery and ensures your secrecy. If your Plug and Play - Small is a stocked product, it will be packed and sent in 24 hours. If the sex toy you purchased is unavailable, we will generally forward your 'Plug and Play - Small' in no longer than 12 days, but realistically well within this. If there is any kind of delay with your 'Plug and Play - Small' you will be advised by email the very minute we spot the problem.
In short, if you receive your Plug and Play - Small and after seeing it, decide you don't want the particular item, you are able to send it back it within 10 days and we will offer a full refund.
As our adult toys are intended to be used in a intimate manner, we are confident you will understand that there needs to be a few terms and conditions. Health and safety regulations means the 'Plug and Play - Small' must be in its original sealed packaging and, obviously, unused, you will also need to pay the cost of the return shipping (we will happily cover the charges for the first shipping to you).
In the improbable event that your 'Plug and Play - Small' has a fault, then please contact us on return@sensual-sex-toys.co.uk and we shall refund your payment or replace the product whichever you prefer.
Replacement of a rejected 'Plug and Play - Small' will be with the same product, or a similar value item if the original is out of stock, and we will accept all additional postage and packaging charges that apply.
None of the above is intended to change your rights under English law. Our policy is over and above any rights you possess under English law.
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