This enables a fully discreet transaction and further guarantees your anonymity. If your Crystal Wand is a stocked product, it will be packed and sent in one working day. If the sex toy you purchased is not in stock, we will normally dispatch your 'Crystal Wand' in about 12 days, but 9 times of of 10 far quicker. If a problem occurs to prevent dispatch of your 'Crystal Wand' you will be advised by email immediately we possibly can.
In short, if you take delivery of the Crystal Wand and feel you don't actually want the product, we are happy for you to return it within 10 days and we will issue a refund.
Because of the intimate nature of sex toys, we are confident you will appreciate that we must impose a few conditions. Health and hygiene rules mean that the 'Crystal Wand' must be unused and still in the sealed, original sealed packaging, you will need to pay for the return postage charges (we will happily cover the charge for the first shipment to you).
In the event that the 'Crystal Wand' has a manufacturers fault, then please contact us on return@sensual-sex-toys.co.uk and we will replace the product or refund the cost of the item.
Replacement of a returned 'Crystal Wand' will be with an identical item, or a similar value item if the first product is out of stock, and we will accept all additional postage charges you incur.
Nothing mentioned above is intended to modify your rights as viewed by UK law. Our replacement policy is over and above any rights that apply under UK law.
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