This ensures a fully discreet delivery service and ensures your privacy. If the EX Penis Probe is ex-stock, it will be packaged and sent in one working day. If the sex toy you purchased is not in stock, we will usually expedite your 'EX Penis Probe' in approximately 12 days, but realistically much sooner than that. If anything occurs to prevent despatch of your 'EX Penis Probe' we will let you know the very minute we are able.
In short, if you receive the EX Penis Probe and have changed your mind about buying the product, we are happy for you to return it to us it within 10 days and we will give you a full refund.
Given the unique 'intimate' nature of our products, we are sure that you will have sympathy with the fact that there has to be some conditions. Health and hygiene regulations mean that the 'EX Penis Probe' must be unused and still in the sealed, original sealed packing, you will also need to pay the return postage costs (we'll absorb the cost of the first shipping to you).
In the unlikely event that your 'EX Penis Probe' is not as it should be, then please contact us on return@sensual-sex-toys.co.uk and we will replace the product or refund your money.
Exchange on a faulty 'EX Penis Probe' will be with an identical item, or one of a similar value if we are out of stock of the first choice item (at your discretion), and as the product was faulty, we will pay for all the additional postage costs.
Nothing mentioned above is intended to change your rights as applicable under UK law. Our returns and replacement policy is over and above any legal rights you may have under English law.
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