This ensures a fully discreet delivery service and further guarantees your secrecy. If your Smoothy Prober is available from stock, it will be packed and shipped within 24 hours. If we have no stock of the sex toy you bought, we will usually despatch your 'Smoothy Prober' in no longer than 12 days, but 9 times of of 10 much sooner than that. If there is some kind of delivery problem with your 'Smoothy Prober' we will notify you the very moment we notice the problem.
In simple terms, if you receive the Smoothy Prober and after seeing it, decide you don't want the item, we will let you return it to us it within 10 days and we will issue a full refund.
Because of the intimate nature of sex toys, we are sure you will have sympathy with the fact that we must apply some conditions. Health and safety rules means the 'Smoothy Prober' must be unused and still in the sealed, original sealed packing, you will also need to pay the return postage costs (we will happily cover the cost of the original shipment to you).
In the event that your 'Smoothy Prober' has a fault, then email us at return@sensual-sex-toys.co.uk and we shall refund the cost of the goods or replace the goods at your discretion.
Exchange of a returned 'Smoothy Prober' will be with the same item, or a similar value product if the first is out of stock, and as the product was faulty, you will be reimbursed all the additional carriage charges.
Nothing mentioned above is intended to reduce your rights under UK law. Our replacement policy is over and above any legal rights that apply under UK law.
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