This guarantees a fully discreet delivery service and maintains your anonymity. If your Tilapia Butt Plug is a stock item, it will be packed and sent within 24 hours. If we do not have stock available for some reason, we will generally ship your 'Tilapia Butt Plug' in about 12 days, in most cases much sooner. If we are unable to despatch your 'Tilapia Butt Plug' we will inform you by email immediately we spot the problem.
In simple terms, if you get the Tilapia Butt Plug and after seeing it, decide you don't want the item, we are happy for you to return it within 10 days and get your money back.
As our sex toys are designed to be used in a personal manner, we are sure that you will recognize that we must impose a few conditions. Health and safety regulations means the 'Tilapia Butt Plug' must be still in its sealed packing and unused, you will also need to cover the return postage costs (we'll absorb the costs of the first shipping to you).
In the event that the 'Tilapia Butt Plug' has a manufacturers fault, then email us at return@sensual-sex-toys.co.uk and we will refund your money or replace the goods at your preference.
Exchange of a rejected 'Tilapia Butt Plug' will be with the same item, or a similar value product if the first is out of stock, and as the product was faulty, we will cover all the extra shipment charges.
Nothing mentioned above is meant to change your legal options under English law. Our replacement policy is over and above any rights you may have under English law.
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