This enables a secure and private delivery service and protects your privacy. If your Nexus Duo Range - Small is a stocked item, it will be packed and dispatched in 24 hours. If we have no stock of the sex toy you bought, we will normally dispatch your 'Nexus Duo Range - Small' in no longer than 12 days, in most cases far quicker than that. If something occurs that delays dispatch of your 'Nexus Duo Range - Small' we will let you know by email as soon as we spot the problem.
In basic terms, if you receive the Nexus Duo Range - Small and have changed your mind about buying the particular item, we will let you send it back it within 10 days and get your money back.
Given the unique 'intimate' nature of our products, we are sure you will have sympathy with the fact that there has to be a few conditions. Health and hygiene rules means that the 'Nexus Duo Range - Small' must be still in its packaging and unused, and you will need to pay the charges for the return shipment (we will happily cover the charge for the original carriage to you).
In the event that your 'Nexus Duo Range - Small' doesn't work as it should, then send us an e-mail at return@sensual-sex-toys.co.uk and we will refund the cost of the goods or replace the item whichever you prefer.
Exchange of a returned 'Nexus Duo Range - Small' will be with the exact same item, or one of the same cost if we are out of stock of the first choice product (at your discretion), and as the product was not as it should be, we will pay for all the extra carriage charges.
None of the above is intended to modify your rights as viewed by English law. Our returns and replacement policy is in addition to any legal rights you possess under English law.
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