This ensures a fully discreet transaction and protects your secrecy. If your Julians T Plug is a stocked item, it will be packaged and despatched in 24 hours. If the sex toy you purchased is unavailable, we will generally despatch your 'Julians T Plug' in around 12 days, but most of the time far quicker. If a problem occurs that delays despatch of your 'Julians T Plug' we will notify you by email the very minute we spot the problem.
In a nutshell, if you receive the Julians T Plug and after seeing it, decide you don't want the product, you can send it back to us it within 10 days and we will offer a full refund.
Because the products are intended for intimate use, we are confident you will recognize that there has to be some conditions. Health and safety guidelines means that the 'Julians T Plug' must be unused and still in the sealed, original packaging, you will need to pay for the return shipment charges (we'll absorb the cost of the original carriage to you).
In the event that the 'Julians T Plug' is faulty, then let us know by contacting us on return@sensual-sex-toys.co.uk and we shall replace or refund, at your preference.
Exchange of a returned 'Julians T Plug' will be with an identical item, or a similar item if the first product is out of stock, and as the product was faulty, we will cover all the extra carriage charges.
Nothing mentioned above is meant to modify your legal rights as applicable under English law. Our policy is in addition to any rights you may have under UK law.
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