This enables a secure and private transaction and further guarantees your confidentiality. If your El Grande is in stock, it will be packaged and shipped in 1 working day. If we have no stock of the sex toy you ordered, we will generally forward your 'El Grande' in no longer than 12 days, but realistically far quicker. In the unlikely event that there is any kind of despatch problem with your 'El Grande' we will let you know by email immediately we are aware.
In simple terms, if you take delivery of the El Grande and have changed your mind about buying the particular item, you can return it to us it within 10 days and we will offer a full refund.
Given the unique 'intimate' nature of our products, we are confident you will have sympathy with the fact that we must impose a few conditions. Health and safety rules means the 'El Grande' must be in its original packing and, obviously, unused, you will also need to pay the cost of the return carriage (you will not be charged for the charges for the original shipping to you).
In the improbable event that your 'El Grande' is not as it should be, then send us an e-mail on return@sensual-sex-toys.co.uk and we will replace the product or refund your money.
Replacement of a faulty 'El Grande' will be with the exact same product, or one of a similar cost if we are out of stock of the first choice item (to suit you, of course), and as the item was faulty, you will be reimbursed all the additional shipping charges.
Nothing mentioned above is intended to change your legal rights as a consumer under English law. Our policy is over and above any rights you may have under English law.
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