This guarantees a totally discreet service and maintains your privacy. If your Quiver is ex-stock, it will be packed and dispatched in 24 hours. If the sex toy you requested is not in stock, we will usually expedite your 'Quiver' in approx. 12 days, in most cases this is much quicker. If anything happens that prevents despatch of your 'Quiver' we will let you know by email the very minute we notice the problem.
Basically, if you take delivery of the Quiver and decide you don't want the particular item, you are able to send it back to us it within 10 days and we will issue a refund.
As our sex toys are designed to be used in a personal manner, we are sure that you will appreciate that there needs to be a few terms and conditions. Hygiene guidelines mean that the 'Quiver' must be in its original manufacturers packaging and, obviously, unused, you will also need to pay the charges for the return shipping (you will not be charged for the cost of the original shipping to you).
In the unlikely event that your 'Quiver' has a fault, then send us an e-mail at return@sensual-sex-toys.co.uk and we will replace or refund, at your preference.
Exchange on a faulty 'Quiver' will be with the exact same item, or one of the same value if we are out of stock of the first item (at your choice), and as the item was faulty, we will pay all the extra postage costs.
None of the above is intended to reduce your legal rights under UK law. Our replacement policy is over and above any legal rights you possess under English law.
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