This ensures a fully discreet service and guarantees your privacy. If your Toy Joy My Sensual Secret Vibrator is available from stock, it will be sent inside one working day. If we have no stock of the sex toy you bought, we will generally forward your 'Toy Joy My Sensual Secret Vibrator' in no longer than 12 days, but 9 times of of 10 this is much quicker. If anything occurs that delays despatch of your 'Toy Joy My Sensual Secret Vibrator' we will notify you by email as soon as we are able.
In basic terms, if you take delivery of the Toy Joy My Sensual Secret Vibrator and have changed your mind about buying the item, we are happy for you to send it back to us it within 10 days and we will issue a full refund.
Because of the intimate nature of sex toys, we are confident you will agree that there has to be some terms and conditions. Health and safety regulations means the 'Toy Joy My Sensual Secret Vibrator' must be still in its packing and unused, you will also need to cover the cost of the return carriage (we will happily cover the cost of the original shipping to you).
In the unlikely event that your 'Toy Joy My Sensual Secret Vibrator' arrives and is not working or faulty, then contact us by e-mail on return@sensual-sex-toys.co.uk and we shall replace or refund, at your discretion.
Exchange on a faulty 'Toy Joy My Sensual Secret Vibrator' will be with the same item, or one of the same cost if there is no stock of the first product (at your choice), and as the goods were faulty, you will be reimbursed all the extra carriage charges.
Nothing mentioned above is meant to affect your legal options under UK law. Our returns policy is over and above any legal rights you have under English law.
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