This enables a totally discreet service and maintains your confidentiality. If the Strappy Ballsy 7 is in stock, it will be packaged and despatched inside one working day. If we have no stock of the sex toy you purchased, we will generally dispatch your 'Strappy Ballsy 7' in approximately 12 days, in most cases well within this. If a problem happens that prevents delivery of your 'Strappy Ballsy 7' we will notify you the very minute we are able.
In short, if you receive your Strappy Ballsy 7 and feel you don't actually want the particular item, we are happy for you to send it back to us it within 10 days and we will refund the cost of the product.
Because of the nature of the products, we are sure that you will understand that we must apply a few conditions. Health and hygiene regulations means that the 'Strappy Ballsy 7' must be in its original sealed packing and, obviously, unused, you will also need to pay the return carriage costs (we'll absorb the charges for the first carriage to you).
In the event that your 'Strappy Ballsy 7' is not as it should be, then email us at return@sensual-sex-toys.co.uk and we will refund the cost of the item or replace the item whichever you prefer.
Exchange on a faulty 'Strappy Ballsy 7' will be with the same, or a similar item if the first product is now out stock, and as the product was faulty, we will pay for all the additional carriage costs.
Nothing mentioned above is meant to affect your rights as viewed by English law. Our policy is over and above any legal rights that apply under UK law.
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