This guarantees a fully discreet transaction and maintains your privacy. If your Flexible double dong is ex-stock, it will be packaged and sent in one working day. If we have no stock of the product you ordered, we will normally expedite your 'Flexible double dong' in about 12 days, in most cases well within this. If anything occurs that delays shipping of your 'Flexible double dong' you will be notified by email the very minute we are aware.
In basic terms, if you receive your Flexible double dong and decide you have changed your mind and no longer want the item, you are able to return it within 10 days and get your money back.
Because the products are intended for intimate use, we are confident you will appreciate that we must impose a few conditions. Health and hygiene guidelines mean that the 'Flexible double dong' must be still in its packaging and unused, you will also need to pay the return postage (we'll absorb the cost of the first shipment to you).
In the event that the 'Flexible double dong' is not as it should be, then contact us by e-mail at return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the item at your discretion.
Replacement of a rejected 'Flexible double dong' will be with the exact same item, or one of the same value if we are out of stock of the original product (at your discretion), and as we were at fault, we will cover all the extra shipping costs.
None of the above is meant to affect your legal rights under English law. Our returns and replacement policy is in addition to any legal rights you have under UK law.
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