This ensures a totally discreet service and ensures your anonymity. If your Glass Blue Ball Explorer is available from stock, it will be packaged and shipped in 1 working day. If the product you ordered is out of stock, we would expect to expedite your 'Glass Blue Ball Explorer' in approximately 12 days, but generally this is much quicker. If a problem happens to prevent shipping of your 'Glass Blue Ball Explorer' we will let you know as soon as we possibly can.
In brief, if you get your Glass Blue Ball Explorer and decide you don't want the sex toy in question, you are able to send it back to us it within 10 days and get your money back.
Because our products are of an 'intimate' nature, we are confident that you will appreciate that there are some terms and conditions. Health and safety guidelines means we must insist that the 'Glass Blue Ball Explorer' must be in its original manufacturers packaging and, obviously, unused, you will need to cover the charges for the return postage (we will happily cover the charges for the original shipping to you).
In the event that the 'Glass Blue Ball Explorer' turns out to be faulty, then send us an e-mail at return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the item at your discretion.
Exchange on a faulty 'Glass Blue Ball Explorer' will be with the same product, or a similar product if the first is out of stock, and as we were at fault, we will accept all the extra carriage costs.
Nothing mentioned above is intended to affect your rights as viewed by UK law. Our replacement policy is in addition to any rights you possess under UK law.
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