This enables a totally discreet service and protects your privacy. If your Glass Big Ball Wand is in stock, it will be despatched within one working day. If we have run out of stock of the item you purchased, we will generally send your 'Glass Big Ball Wand' in about 12 days, in most cases much sooner than that. If we are unable to dispatch your 'Glass Big Ball Wand' you will be advised by email as soon as we possibly can.
In short, if you receive your Glass Big Ball Wand and feel you don't actually want the sex toy in question, we will let you send it back to us it within 10 days and we will refund the cost of the product.
Because of the intimate nature of adult toys, we are sure you will agree that there needs to be a few conditions. Health and hygiene guidelines means the 'Glass Big Ball Wand' must be still in its manufacturers packaging and unused, you will need to cover the charges for the return shipping (we'll absorb the charge for the first shipping to you).
In the event that the 'Glass Big Ball Wand' is faulty, then send us an e-mail on return@sensual-sex-toys.co.uk and we shall replace or refund, whichever suits you best.
Exchange on a faulty 'Glass Big Ball Wand' will be with the same item, or one of the same cost if we are out of stock of the first choice product (at your choice), and as the product was faulty, we will pay for all the extra delivery costs.
Nothing mentioned above is meant to affect your legal options under UK law. Our policy is over and above any rights you possess under English law.
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