This enables a totally discreet service and maintains your privacy. If the Eric Hanson is a stock product, it will be shipped inside 24 hours. If for any reason we have run out of stock, we will normally expedite your 'Eric Hanson' in around 12 days, but most of the time this is much quicker. If a problem occurs that interferes with shipment of your 'Eric Hanson' you will be notified by email the very minute we notice the problem.
In a nutshell, if you take delivery of your Eric Hanson and decide you have changed your mind and no longer want the sex toy in question, we will let you send it back it within 10 days and we will offer a full refund.
Because our products are of an 'intimate' nature, we are sure you will understand that there has to be some conditions. Health and hygiene regulations means the 'Eric Hanson' must be still in its manufacturers packing and unused, you will also need to pay the cost of the return carriage (we will happily cover the charges for the original carriage to you).
If your 'Eric Hanson' doesn't work as it should, then email us at return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the product at your preference.
Exchange of a rejected 'Eric Hanson' will be with the same, or a similar item if the first is out of stock, and as the goods were faulty, we will pay for all the extra postage and packaging charges.
None of the above is intended to affect your rights as applicable under English law. Our replacement policy is in addition to any rights you may have under UK law.
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