This enables a fully discreet service and protects your anonymity. If the Lust! is a stocked item, it will be packed and shipped within 1 working day. If the sex toy you ordered is out of stock, we will normally despatch your 'Lust!' in no longer than 12 days, but realistically well within this. Should there be some kind of despatch problem with your 'Lust!' you will be advised by email the very minute we possibly can.
In short, if you receive the Lust! and feel you don't actually want the sex toy in question, we will let you send it back to us it within 10 days and we will offer a full refund.
Because of the intimate nature of sex toys, we are confident you will appreciate that there has to be a few conditions. Health regulations means that the 'Lust!' must be still in its packing and unused, you will need to pay for the return shipment charges (we will happily cover the costs of the original shipping to you).
If your 'Lust!' is not as it should be, then contact us by e-mail at return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the item at your preference.
Exchange of a returned 'Lust!' will be with the exact same product, or one of a similar cost if we are out of stock of the first choice item (to suit you, of course), and as the product was not as it should be, we will accept all the extra postage charges.
None of the above seeks to affect your legal rights as viewed by UK law. Our returns and replacement policy is in addition to any legal rights you have under UK law.
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