This guarantees a secure and private service and protects your secrecy. If the Vulgarville is a stocked product, it will be packaged and sent in one working day. If we have run out of stock of the sex toy you bought, we will usually send your 'Vulgarville' in about 12 days, in most cases far quicker than that. If we can't despatch your 'Vulgarville' you will be advised by email the very moment we notice the problem.
Put simply, if you take delivery of the Vulgarville and feel you don't actually want the item, we are happy for you to return it within 10 days and we will issue a refund.
Because of the intimate nature of sex toys, we are confident that you will appreciate that there needs to be a few terms and conditions. Hygiene regulations means we must insist that the 'Vulgarville' must be in its original sealed packing and, obviously, unused, you will need to pay for the cost of the return shipping (you will not be charged for the cost of the first shipment to you).
In the event that your 'Vulgarville' has a fault, then please contact us on return@sensual-sex-toys.co.uk and we shall refund your payment or replace the goods at your preference.
Exchange on a faulty 'Vulgarville' will be with the same item, or one of the same value if we are out of stock of the first choice item (if you agree, of course), and as the item was faulty, we will cover all the extra postage and packaging charges.
None of the above is intended to change your legal options under UK law. Our returns and replacement policy is in addition to any legal rights that apply under English law.
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