This enables a secure and private delivery service and protects your secrecy. If your The Loving Game is a stock product, it will be packed and despatched in one working day. If the sex toy you purchased is out of stock, we would expect to despatch your 'The Loving Game' in around 12 days, but realistically much sooner. If a problem happens that prevents shipment of your 'The Loving Game' we will notify you immediately we are able.
Put simply, if you take delivery of your The Loving Game and have changed your mind about buying the product, we will let you send it back to us it within 10 days and we will refund the cost of the product.
Because of the nature of the products, we are sure you will recognize that there needs to be some terms and conditions. Health and safety regulations means we must insist that the 'The Loving Game' must be unopened and and unused, and you will need to pay the cost of the return carriage (you will not be charged for the costs of the original shipping to you).
In the improbable event that your 'The Loving Game' has a fault, then email us on return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the product whichever you prefer.
Exchange on a faulty 'The Loving Game' will be with an identical item, or one of a similar value if we are out of stock of the first item (at your discretion), and as the item was faulty, we will pay all the additional postage costs.
None of the above is meant to reduce your rights under English law. Our replacement policy is in addition to any legal rights you have under UK law.
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