This ensures a fully discreet delivery and guarantees your privacy. If your Playful Tickler is ex-stock, it will be packaged and sent inside 24 hours. If we do not have stock available for whatever reason, we will generally forward your 'Playful Tickler' in no longer than 12 days, but 9 times of of 10 far quicker. In the unlikely event that there is some sort of despatch problem with your 'Playful Tickler' you will be notified by email as soon as we spot the problem.
In short, if you receive your Playful Tickler and no longer want the particular item, you can return it within 10 days and get your money back.
Given the unique 'intimate' nature of our products, we are sure that you will recognize that there are some conditions. Health and safety guidelines means we must insist that the 'Playful Tickler' must be unopened and and unused, and you will need to pay the return carriage costs (we'll absorb the cost of the first shipping to you).
In the event that your 'Playful Tickler' arrives and is not as it should be, then let us know by contacting us at return@sensual-sex-toys.co.uk and we will refund the cost of the goods or replace the item at your discretion.
Exchange on a faulty 'Playful Tickler' will be with the same item, or one of the same cost if there is no stock of the first item (at your choice), and as the goods were faulty, we will accept all the additional carriage charges.
None of the above is meant to reduce your legal rights under UK law. Our returns and replacement policy is over and above any legal rights you may have under UK law.
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