This enables a totally discreet transaction and further guarantees your anonymity. If your Enchanted Evening is available from stock, it will be sent inside one working day. If we have run out of stock of the product you bought, we will generally send your 'Enchanted Evening' in around 12 days, but most of the time much sooner. If something happens to prevent shipment of your 'Enchanted Evening' we will notify you the very moment we spot the problem.
In basic terms, if you get your Enchanted Evening and feel you don't actually want the particular item, you are able to return it within 10 days and we will give you a full refund.
Given the unique 'intimate' nature of our products, we are confident that you will appreciate that we must impose some terms and conditions. Hygiene regulations means we must insist that the 'Enchanted Evening' must be unused and still in the sealed, original packaging, you will need to cover the cost of the return shipment (we will happily cover the cost of the original carriage to you).
In the event that your 'Enchanted Evening' arrives and is not as it should be, then email us on return@sensual-sex-toys.co.uk and we shall refund your money or replace the item whichever you prefer.
Replacement of a returned 'Enchanted Evening' will be with an identical product, or one of the same value if there is no stock of the first product (to suit you, of course), and as the goods were faulty, we will accept all the extra shipping costs.
None of the above is intended to modify your legal options as a consumer under English law. Our returns policy is over and above any legal rights that apply under UK law.
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