This guarantees a secure and private transaction and guarantees your confidentiality. If the Vibrating DuoBalls is a stock item, it will be packed and despatched inside 24 hours. If for some reason we are out of stock, we would expect to send your 'Vibrating DuoBalls' in no longer than 12 days, but most of the time far quicker than that. If something occurs that prevents shipping of your 'Vibrating DuoBalls' we will notify you the very minute we are able.
In short, if you get your Vibrating DuoBalls and decide you have changed your mind and no longer want the product, we are happy for you to send it back it within 10 days and get a refund.
Because our products are of an 'intimate' nature, we are confident you will have sympathy with the fact that there needs to be some conditions. Health and hygiene guidelines means we must insist that the 'Vibrating DuoBalls' must be in its original packaging and, obviously, unused, you will need to pay for the cost of the return shipment (you will not be charged for the costs of the first shipment to you).
In the unlikely event that your 'Vibrating DuoBalls' turns out to be faulty, then let us know by contacting us on return@sensual-sex-toys.co.uk and we shall refund your money or replace the item whichever you prefer.
Replacement of a faulty 'Vibrating DuoBalls' will be with the same item, or one of the same value if we are out of stock of the first choice item (if you agree, of course), and as the product was not as it should be, we will pay all the additional delivery charges.
None of the above is intended to reduce your legal options as a consumer under UK law. Our returns policy is over and above any rights that apply under UK law.
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