This guarantees a fully discreet delivery service and protects your confidentiality. If your Heavenly Spheres Gold is a stock item, it will be packaged and despatched inside one working day. If we have run out of stock for some reason, we would expect to forward your 'Heavenly Spheres Gold' in approximately 12 days, but 9 times of of 10 this is much quicker. If something happens that interferes with dispatch of your 'Heavenly Spheres Gold' you will be notified by email the very minute we notice the problem.
In a nutshell, if you take delivery of the Heavenly Spheres Gold and no longer want the product, we allow you to send it back to us it within 10 days and get your money back.
Because of the nature of the products, we are sure you will appreciate that we must apply some conditions. Hygiene regulations means that the 'Heavenly Spheres Gold' must be unused and still in the sealed, original packing, you will also need to cover the return postage costs (we will happily cover the cost of the first shipping to you).
In the event that your 'Heavenly Spheres Gold' doesn't work as it should, then send us an e-mail on return@sensual-sex-toys.co.uk and we will replace the item or refund your payment.
Exchange on a faulty 'Heavenly Spheres Gold' will be with an identical item, or one of a similar value if we are out of stock of the first product (at your discretion), and as the product was not as it should be, we will pay all the additional shipping charges.
None of the above is meant to affect your rights under UK law. Our returns policy is over and above any legal rights you may have under English law.
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