This enables a fully discreet service and protects your confidentiality. If your Oro-Simulator Vibrator is in stock, it will be packaged and dispatched within one working day. If the sex toy you bought is not in stock, we will generally forward your 'Oro-Simulator Vibrator' in no longer than 12 days, but 9 times of of 10 well within this. In the event that there is any sort of delivery delay with your 'Oro-Simulator Vibrator' we will send you an e-mail to let you know immediately we spot the problem.
In basic terms, if you take delivery of your Oro-Simulator Vibrator and after seeing it, decide you don't want the product, we will let you return it within 10 days and get your money back.
Given the unique 'intimate' nature of our products, we are confident you will agree that we must apply a few terms and conditions. Hygiene guidelines mean that the 'Oro-Simulator Vibrator' must be in its original manufacturers packaging and, obviously, unused, you will need to cover the return shipment costs (we will happily cover the cost of the original shipping to you).
In the event that the 'Oro-Simulator Vibrator' turns out to be faulty, then email us on return@sensual-sex-toys.co.uk and we shall refund your payment or replace the goods at your preference.
Exchange on a faulty 'Oro-Simulator Vibrator' will be with the exact same product, or one of a similar value if there is no stock of the first choice product (to suit you, of course), and as the product was faulty, we will cover all the additional delivery costs.
Nothing mentioned above is intended to modify your rights as viewed by UK law. Our returns and replacement policy is over and above any legal rights that apply under English law.
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