This enables a totally discreet delivery service and maintains your anonymity. If your My First Masturbator is a stock product, it will be packaged and sent inside 24 hours. If we have run out of stock of the sex toy you purchased, we will usually dispatch your 'My First Masturbator' in no longer than 12 days, but generally much sooner. If a problem occurs that prevents delivery of your 'My First Masturbator' we will inform you by email the very minute we spot the problem.
In basic terms, if you receive your My First Masturbator and after seeing it, decide you don't want the item, we are happy for you to return it within 10 days and we will issue a refund.
Because of the nature of the products, we are confident you will recognize that we must impose a few terms and conditions. Hygiene regulations mean that the 'My First Masturbator' must be unused and still in the sealed, original packaging, you will need to cover the cost of the return shipment (we'll absorb the charge for the first shipping to you).
If your 'My First Masturbator' arrives and is not as it should be, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will refund your money or replace the product at your preference.
Exchange on a faulty 'My First Masturbator' will be with the same product, or a similar item if your first choice is now out stock, and as the goods were faulty, we will pay all the additional postage charges.
None of the above points seek to modify your rights as a consumer under English law. Our replacement policy is over and above any rights that apply under English law.
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