This ensures a fully discreet delivery service and guarantees your secrecy. If your Silky Lavender Vibe Set is a stock product, it will be packed and shipped within 24 hours. If the product you requested is not in stock, we will usually expedite your 'Silky Lavender Vibe Set' in approximately 12 days, but generally much sooner. If a problem occurs that prevents shipping of your 'Silky Lavender Vibe Set' we will send you an e-mail to let you know immediately we are able.
In basic terms, if you receive your Silky Lavender Vibe Set and feel you don't actually want the item, we will let you return it to us it within 10 days and we will issue a refund.
Because of the nature of the products, we are sure that you will understand that there needs to be a few conditions. Health and safety guidelines means that the 'Silky Lavender Vibe Set' must be in its original manufacturers packaging and, obviously, unused, and you will need to pay the return carriage charges (we will happily cover the cost of the first shipping to you).
If your 'Silky Lavender Vibe Set' doesn't work as it should, then let us know by contacting us at return@sensual-sex-toys.co.uk and we shall refund the cost of the product or replace the item at your preference.
Exchange on a faulty 'Silky Lavender Vibe Set' will be with the exact same item, or one of the same cost if there is no stock of the first item (to suit you, of course), and as we were at fault, you will be reimbursed all the additional delivery costs.
Nothing mentioned above is intended to affect your rights as a consumer under English law. Our policy is in addition to any legal rights you possess under UK law.
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