This ensures a totally discreet service and maintains your privacy. If your KY Cream is a stocked product, it will be packaged and despatched within 1 working day. If for any reason we do not have stock available, we will usually expedite your 'KY Cream' in approximately 12 days, but 9 times of of 10 far quicker than that. If a problem happens that interferes with despatch of your 'KY Cream' we will let you know by email the very moment we spot the problem.
Basically, if you get your KY Cream and feel you don't actually want the item, we will let you send it back it within 10 days and get a refund.
Given the nature of adult toys, we are confident you will understand that we must apply some terms and conditions. Hygiene rules means the 'KY Cream' must be in its original sealed packaging and, obviously, unused, you will need to pay for the return shipment costs (we'll absorb the costs of the original shipping to you).
If your 'KY Cream' has a manufacturers fault, then email us on return@sensual-sex-toys.co.uk and we will replace the item or refund your payment.
Exchange of a rejected 'KY Cream' will be with the same product, or a similar value item if the first is out of stock, and as the goods were faulty, you will be reimbursed all the extra postage charges.
None of the above seeks to affect your legal rights as viewed by UK law. Our returns and replacement policy is over and above any legal rights you have under English law.
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