This ensures a fully discreet delivery and maintains your confidentiality. If your Moist Lubricant is a stock item, it will be dispatched in one working day. If the product you ordered is out of stock, we will generally ship your 'Moist Lubricant' in approx. 12 days, but most of the time far quicker than that. In the unlikely event that there is any kind of delay with your 'Moist Lubricant' we will send you an e-mail to let you know the very moment we possibly can.
In basic terms, if you take delivery of the Moist Lubricant and have changed your mind about buying the sex toy in question, you can return it within 10 days and we will issue a refund.
Because the products are intended for intimate use, we are sure you will understand that we must apply a few conditions. Hygiene regulations means the 'Moist Lubricant' must be unused and still in the sealed, original packing, you will also need to pay the charges for the return shipment (we will happily cover the cost of the original shipment to you).
In the event that your 'Moist Lubricant' arrives and is not working or faulty, then contact us by e-mail on return@sensual-sex-toys.co.uk and we shall refund your money or replace the product whichever you prefer.
Exchange of a returned 'Moist Lubricant' will be with the same item, or one of the same value if we are out of stock of the first choice item (to suit you, of course), and as we were at fault, we will pay for all the extra carriage charges.
Nothing mentioned above is meant to change your legal options under English law. Our replacement policy is in addition to any legal rights you have under English law.
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