This ensures a secure and private transaction and further guarantees your privacy. If your Soap on a rope is ex-stock, it will be packed and despatched within one working day. If we have run out of stock for some reason, we will usually send your 'Soap on a rope' in approx. 12 days, but 9 times of of 10 much sooner than that. If something occurs that delays shipment of your 'Soap on a rope' we will inform you by email the very moment we notice the problem.
In a nutshell, if you get the Soap on a rope and after seeing it, decide you don't want the item, you are able to send it back to us it within 10 days and get a refund.
As our adult toys are intended to be used in a intimate manner, we are sure that you will appreciate that there has to be some conditions. Health and safety regulations means the 'Soap on a rope' must be in its original packing and, obviously, unused, you will need to cover the return carriage charges (we'll absorb the cost of the first carriage to you).
In the unlikely event that your 'Soap on a rope' has a manufacturers fault, then please contact us on return@sensual-sex-toys.co.uk and we will replace the product or refund your money.
Replacement of a faulty 'Soap on a rope' will be with the same item, or one of the same cost if there is no stock of the first choice product (if you agree, of course), and as the product was faulty, we will pay all the additional shipment costs.
Nothing mentioned above is meant to affect your rights as viewed by English law. Our returns policy is in addition to any legal rights you may have under English law.
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