This enables a fully discreet transaction and ensures your secrecy. If the Luv Light is available from stock, it will be shipped within 24 hours. If the sex toy you ordered is unavailable, we will normally forward your 'Luv Light' in no longer than 12 days, but generally this is much quicker. Should there be any kind of despatch problem with your 'Luv Light' we will inform you by email immediately we possibly can.
In a nutshell, if you get your Luv Light and feel you don't actually want the item, you are able to return it within 10 days and we will issue a refund.
Given the unique 'intimate' nature of our products, we are confident you will appreciate that we must impose a few conditions. Hygiene rules mean that the 'Luv Light' must be still in its sealed packing and unused, you will need to pay for the return postage costs (we will happily cover the charges for the original shipping to you).
In the unlikely event that your 'Luv Light' is faulty, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will replace the products or refund the cost of the item.
Replacement of a returned 'Luv Light' will be with the same product, or one of a similar value if there is no stock of the first choice product (to suit you, of course), and as the product was not as it should be, we will cover all the additional carriage charges.
None of the above is meant to modify your legal options as applicable under UK law. Our returns policy is in addition to any legal rights you possess under UK law.
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