This guarantees a secure and private delivery service and protects your confidentiality. If the The Toy is a stock item, it will be packaged and dispatched inside 1 working day. If we are out of stock for whatever reason, we will normally send your 'The Toy' in around 12 days, but 9 times of of 10 much sooner. If something occurs to prevent delivery of your 'The Toy' you will be notified by email as soon as we spot the problem.
In a nutshell, if you get the The Toy and after seeing it, decide you don't want the particular item, we allow you to send it back it within 10 days and we will issue a refund.
Given the unique 'intimate' nature of our products, we are confident you will agree that we must impose a few conditions. Hygiene regulations means we must insist that the 'The Toy' must be in its original sealed packing and, obviously, unused, you will also need to pay the charges for the return carriage (we'll absorb the charges for the first carriage to you).
In the event that the 'The Toy' has a manufacturers fault, then let us know by contacting us on return@sensual-sex-toys.co.uk and we shall refund the cost of the item or replace the product at your preference.
Replacement of a faulty 'The Toy' will be with the exact same item, or one of the same cost if there is no stock of the original product (at your discretion), and we will accept all additional delivery charges you may need to pay.
None of the above is intended to reduce your legal options as a consumer under UK law. Our returns policy is over and above any rights you possess under UK law.
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