This enables a totally discreet transaction and guarantees your privacy. If your Monkey Spanker is a stock item, it will be packaged and shipped in 24 hours. If for any reason we are out of stock, we will generally forward your 'Monkey Spanker' in about 12 days, but generally much sooner. If something happens that delays despatch of your 'Monkey Spanker' we will inform you by email the very moment we spot the problem.
Put simply, if you get the Monkey Spanker and feel you don't actually want the product, we are happy for you to return it to us it within 10 days and get your money back.
Because our products are of an 'intimate' nature, we are sure you will agree that we must apply a few conditions. Health and hygiene guidelines mean that the 'Monkey Spanker' must be still in its packaging and unused, and you will need to pay the cost of the return shipment (you will not be charged for the costs of the original carriage to you).
In the unlikely event that your 'Monkey Spanker' arrives and is not as it should be, then email us on return@sensual-sex-toys.co.uk and we will refund or replace at your discretion.
Exchange of a returned 'Monkey Spanker' will be on a like for like basis and as the product was faulty, you will be reimbursed all the additional delivery charges.
None of the above is meant to affect your legal options under English law. Our replacement policy is in addition to any legal rights you have under UK law.
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