This ensures a secure and private service and ensures your confidentiality. If the XXX Vibe is ex-stock, it will be packaged and dispatched inside 24 hours. If the sex toy you purchased is unavailable, we will normally despatch your 'XXX Vibe' in approx. 12 days, in most cases well within this. If there is some sort of despatch problem with your 'XXX Vibe' we will let you know as soon as we are able.
In simple terms, if you take delivery of your XXX Vibe and feel you don't actually want the particular item, we allow you to return it within 10 days and we will refund the cost of the product.
Because the products are intended for intimate use, we are confident you will appreciate that we must impose a few conditions. Health and safety rules means we must insist that the 'XXX Vibe' must be unused and still in the sealed, original packaging, you will need to cover the return postage charges (we'll absorb the charge for the original carriage to you).
In the improbable event that your 'XXX Vibe' turns out to be faulty, then let us know by contacting us on return@sensual-sex-toys.co.uk and we will replace the item or refund your payment.
Replacement of a rejected 'XXX Vibe' will be with an identical item, or one of the same cost if there is no stock of the first item (at your choice), and we will accept all additional postage and packaging charges that apply.
None of the above is meant to modify your rights as applicable under UK law. Our replacement policy is in addition to any rights you may have under UK law.
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