This guarantees a secure and private transaction and maintains your confidentiality. If your EXS G-Vibrator is a stocked item, it will be packed and shipped within 1 working day. If we have run out of stock of the product you bought, we would expect to ship your 'EXS G-Vibrator' in approximately 12 days, in most cases much sooner than that. If there is any kind of delivery delay with your 'EXS G-Vibrator' we will notify you by email the very moment we spot the problem.
In short, if you receive your EXS G-Vibrator and have changed your mind about buying the item, you can send it back it within 10 days and get your money back.
Because the products are intended for intimate use, we are confident that you will appreciate that there are some terms and conditions. Health and hygiene regulations means that the 'EXS G-Vibrator' must be unused and still in the sealed, original manufacturers packaging, you will need to cover the return postage costs (you will not be charged for the cost of the original shipping to you).
If your 'EXS G-Vibrator' is not as it should be, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will replace the products or refund your money.
Exchange of a rejected 'EXS G-Vibrator' will be with an identical item, or a similar product if your first choice is out of stock, and as the item was faulty, we will cover all the extra carriage costs.
None of the above seeks to reduce your rights under English law. Our policy is in addition to any rights you may have under UK law.
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