This enables a fully discreet service and further guarantees your anonymity. If your Sweetheart Vibe is in stock, it will be packed and despatched inside one working day. If the item you bought is not in stock, we would expect to send your 'Sweetheart Vibe' in about 12 days, but 9 times of of 10 far quicker than that. If there is some sort of delivery delay with your 'Sweetheart Vibe' you will be notified by email as soon as we notice the problem.
Basically, if you receive the Sweetheart Vibe and after seeing it, decide you don't want the sex toy in question, you are able to send it back it within 10 days and we will refund the cost of the product.
Because of the nature of the products, we are sure you will understand that there are some conditions. Health and hygiene regulations means the 'Sweetheart Vibe' must be in its original packing and, obviously, unused, you will also need to pay the return carriage charges (you will not be charged for the cost of the original shipping to you).
In the event that the 'Sweetheart Vibe' has a manufacturers fault, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will refund the cost of the goods or replace the products whichever suits you best.
Replacement of a faulty 'Sweetheart Vibe' will be with an identical item, or one of a similar cost if there is no stock of the first product (to suit you, of course), and as the product was faulty, you will be reimbursed all the extra postage costs.
None of the above is meant to reduce your rights as viewed by English law. Our replacement policy is in addition to any rights you possess under English law.
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