This ensures a fully discreet transaction and further guarantees your secrecy. If the Toy Joy My Soulmate Vibrator is a stock product, it will be packaged and shipped inside one working day. If the sex toy you purchased is not in stock, we would expect to send your 'Toy Joy My Soulmate Vibrator' in about 12 days, but most of the time much sooner than that. If we aren't able to ship your 'Toy Joy My Soulmate Vibrator' we will notify you the very minute we spot the problem.
In a nutshell, if you take delivery of your Toy Joy My Soulmate Vibrator and after seeing it, decide you don't want the particular item, you can return it to us it within 10 days and we will issue a refund.
As our sex toys are designed to be used in a personal manner, we are sure that you will recognize that there needs to be some conditions. Health and safety rules means we must insist that the 'Toy Joy My Soulmate Vibrator' must be unused and still in the sealed, original packaging, you will also need to cover the return postage (we will happily cover the charges for the first shipment to you).
In the unlikely event that your 'Toy Joy My Soulmate Vibrator' doesn't work as it should, then send us an e-mail at return@sensual-sex-toys.co.uk and we will replace or refund, at your preference.
Exchange on a faulty 'Toy Joy My Soulmate Vibrator' will be with the exact same item, or one of the same cost if we are out of stock of the first product (if you agree, of course), and as the goods were faulty, we will pay for all the extra postage and packaging charges.
None of the above is intended to reduce your legal rights as a consumer under UK law. Our replacement policy is in addition to any rights you may have under UK law.
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