This ensures a fully discreet service and protects your privacy. If your Robo Rabbit Vibrator is a stock item, it will be despatched within 24 hours. If for any reason we are out of stock, we will usually expedite your 'Robo Rabbit Vibrator' in no longer than 12 days, but most of the time this is much quicker. If we are unable to deliver your 'Robo Rabbit Vibrator' we will send you an e-mail to let you know the very moment we spot the problem.
In simple terms, if you get the Robo Rabbit Vibrator and feel you don't actually want the item, you are able to send it back it within 10 days and we will refund the cost of the product.
Because our products are of an 'intimate' nature, we are sure you will appreciate that we must apply a few conditions. Health and safety rules means we must insist that the 'Robo Rabbit Vibrator' must be unused and still in the sealed, original sealed packaging, you will also need to cover the cost of the return shipping (we'll absorb the cost of the first shipping to you).
In the event that your 'Robo Rabbit Vibrator' arrives and is not working or faulty, then contact us by e-mail on return@sensual-sex-toys.co.uk and we shall endeavour to remedy the situation to your satisfaction.
Exchange on a faulty 'Robo Rabbit Vibrator' will be with the same item, or a similar value product if the first product is now out stock, and as the item was faulty, we will accept all the extra carriage charges.
Nothing mentioned above is meant to reduce your legal options as a consumer under UK law. Our policy is in addition to any rights you possess under UK law.
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