This ensures a secure and private service and further guarantees your anonymity. If your Realistic Flesh Vibrator is ex-stock, it will be packaged and sent inside 24 hours. If for any reason we are out of stock, we will usually dispatch your 'Realistic Flesh Vibrator' in around 12 days, but generally well within this. If we are unable to despatch your 'Realistic Flesh Vibrator' we will send you an e-mail to let you know the very minute we spot the problem.
In basic terms, if you receive your Realistic Flesh Vibrator and decide you have changed your mind and no longer want the particular item, you are able to return it within 10 days and we will give you your money back.
Given the unique 'intimate' nature of our products, we are sure that you will understand that there are some conditions. Health and safety rules means we must insist that the 'Realistic Flesh Vibrator' must be still in its manufacturers packaging and unused, you will need to pay for the cost of the return carriage (you will not be charged for the costs of the first shipping to you).
If your 'Realistic Flesh Vibrator' arrives and is not working or faulty, then contact us by e-mail on return@sensual-sex-toys.co.uk and we will refund the cost of the item or replace the item at your preference.
Replacement of a faulty 'Realistic Flesh Vibrator' will be with the same item, or a similar value product if the first product is now out stock, and as the product was faulty, we will accept all the extra postage charges.
Nothing mentioned above is intended to modify your rights as a consumer under English law. Our replacement policy is in addition to any rights you may have under UK law.
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